Privacy Policy
Who we are
Our website address is: https://helpguru.co.uk.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Purpose of Using Cookies
Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user’s preferences or registration details for a future visit. Cookies enable websites to monitor their users’ web surfing habits and profile them for marketing purposes, for example, to find out which products or services they are interested in and send them targeted advertisements. Websites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable. Websites often use cookies to collect demographic information about their users.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who do we share your data with
If you request a password reset, your IP address will be included in the reset email.
We need to share your data securely with a third party.
Using Third Party
Third parties are organizations we work with that help our work. We use live chat to receive your response directly through our website. The third-party plugin we used is Sure Mail, Live chat.
How long do we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can also see and edit that information.
We will use and store your information for as long as it is required for the purposes it was collected. How long will it be stored It depends on the information and its purpose.
We never stored payment card information. We may need some information for our legal obligations. E-mail and data are stored securely on a computer system.
We can not guarantee the security of your home computer or the internet, and any inconvenience situation that this creates by your own risk.
What rights do you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can request that we forget you, the right to delete any of your data that we may have.
You have the right to ask us for a copy of your information.
You have the right to restrict the processing of your data, however, we do need some basic data if we are to process your orders.
You have the right to access any of your data that we hold and that may be inaccurate or incomplete.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Complaints
If you have any complaints regarding any services, contact our office in charge by sending an email to info@helpguru.co.uk.